Haselwood Auto Group
  • Bremerton, WA, USA
  • DOE
  • Hourly
  • Full Time

Comprehensive benefits package and a 401k with employer match


Haselwood Auto Group is seeking motivated candidates to join our Service team! The Service Advisor is the dealerships' first - line customer relations and service sales representative, and is responsible for creating remarkable experiences for our customers.

Our Service Advisors enjoy competitive pay, a robust benefits package, employer contributing 401k, professional training, paid time off and more!

DUTIES AND RESPONSIBILITIES

  • Conduct all business with sincerity, honesty, and genuine concern for the customer.
  • Promptly meet and greet service customers in a friendly and courteous manner.
  • Listen to the customer's reason for bringing their vehicle to the service department.
  • Offer logical diagnostic services or repairs in response to the customer's concerns.
  • Provide accurate estimates for all the services or repairs recommended.
  • Handle minor customer complaints and / or misunderstandings with courtesy, tact, and in a manner that does not further aggravate the problem.
  • Answer incoming telephone calls promptly, courteously, and make every effort to satisfy the callers inquiry and customer complaints.
  • Maintain communications with the technical staff regarding job status changes.
  • Remain continuously posted on the shop's workload to determine the kind of work the shop can quickly accommodate.
  • Inform the sales manager of potential new vehicle sales customers.
  • Contact service customers by phone when their vehicle's work is finished. 
  • Explain all repairs, customer paid and /or warranty. Explain any charges in detail.
  • Treat all customers with respect and dignity.
  • Maintain a professional appearance.

EDUCATION and/or EXPERIENCE 

  • At least 1 year experience writing service.

CERTIFICATES, LICENSES, REGISTRATIONS 

  • Valid driver's license.

 

**All candidates must be able to pass a national criminal background check and a drug test per federal guidelines.

Haselwood Auto Group
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